Description of Position:
Ideal candidate will possess these skills:
• Proficiency in MS Office - intermediate to
advanced Excel knowledge desired; intermediate to advanced mail merge
knowledge desired
• Ability to learn new software and internal processes quickly
• Experience with USPS postal regulations a plus
• Inside sales and/or call center experience (customer retention) and dedication to achieve circulation goals
• Highly organized and able to prioritize and
execute multiple projects simultaneously, while maintaining meticulous
attention to detail
• High degree of proficiency in both verbal and written communications (English)
• Excellent interpersonal skills and must be team and detail-oriented
Responsibilities to include but not limited to:
• Maintain all subscriber accounts of each publication
• Contact subscribers who have lapsed or are
scheduled to lapse, prior to expiration, in an effort to renew
subscription and process appropriate payment type
• Manage delivery of publication to customer promptly when missed deliveries are reported
• Produce all necessary data files, reports, container tags and postage estimate for each respective publication on deadline
• Manage all subscriber calls and inquiries, via telephone, electronic and in-person
• Other duties as assigned
We value a culture of collaboration and
professional and personal growth for all team members. The CJPC provides
a competitive salary, healthcare, vision, dental, 401(k) company match,
short-term and long-term disability, personal time
off that increases with tenure and a generous company holiday schedule
of approximately ten (10) days per year. We also offer a flexible
working environment including hybrid work between home and work.
If
you feel strongly that you could contribute to our team, and thrive in a
fun, fast-paced, deadline-driven, family-first atmosphere, we encourage
you to submit your cover letter
and resume to Tracy DiDomenico, Controller, at
jobs@cjn.org. Please include “Customer Service - Subscription Coordinator” in the subject line.
Cleveland
Jewish Publication Company is an Equal Opportunity Employer. We welcome
diversity and are committed to creating an inclusive environment for
all our team members. We do not discriminate
on the basis of race, religion, color, sex, gender identity, sexual
orientation, age, non-disqualifying physical or mental disability,
national origin, veteran status or any other basis covered by
appropriate law. All employment is decided on the basis of
qualifications, merit and business need as we strive to create a
family-first world-class organization. |